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MentorHub prompts mentees to complete validated surveys

2. MentorHub prompts mentees to complete validated surveys

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Mentees are referred to evidence-based solutions (3)

Supportive accountability

“The use of ongoing human support and assessment procedures in a scalable manner could provide the most efficient and cost-effective strategy to meet public health needs.” 

Society of Behavioral Medicine (2019)

 

MentorHub shares mentees’ goal progress, uptake of referrals, and use of apps with mentors, who can nudge, troubleshoot, praise, and award badges. To this end, mentors are trained in the Art of Supportive Accountability (which is like motivational interviewing) so they know how and when their help is most effective. The enormous potential of Khan Academy, Head Space, and other effective technology-delivered interventions to bridge gaps in educational and mental health has been hampered by  low engagement and extremely high rates of non-completion. In fact, 97% of mental health app users discontinue within 30 days of installing. The same is true of in-person referrals. Studies in youth-serving community mental health care agencies have found that between half and two-thirds of youth fail to attend their initial intake. When supported by mentors who are trained to provide supportive accountability (e.g., regular check-ins, monitoring, encouraging, nudging, troubleshooting) youth are more likely to followup. Indeed, technology-delivered interventions can produce results that rival face-to-face interventions. Users are 4.5X more engaged when they have human support.

 

 

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Matches connect through secure texts and video chats (4)

4. Matches connect through secure texts and video chats

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Mentors and programs provide mentees with supportive accountability (5)

Secure Communication

MentorHub enables secure, monitored text messaging and video chats between mentees and their mentors. Program staff can text both mentors and mentees through their secure portal.