Setting up Match Support Specialist

You are here:
Estimated reading time: 2 min
In this article

Mentor Dashboard

Clicking on “Mentors” at the top of the dashboard takes you to the full list of mentors using the MentorHub application in your program. Here you can review your list of mentors, their contact information, and other helpful information around the ways and levels your mentors are engaging with their mentees.

There is a search function that enables you to identify specific mentors in your program. There is also an “ADD” function that can be used to enter new mentors and their information into the MentorHub application.

Clicking on “ADD” brings up a form you can use to include new mentors into the system. Here you can upload their image, enter their name, add their phone number, and indicate their gender.

The “Status” column is where you can allow or bar your mentors’ access to MentorHub. When the Status slider is to the right, your mentors can access the MentorHub application to communicate with their mentee and so on. If the slider is to the left, they are no longer allowed access.

Clicking on a specific mentor’s name will take you to this screen:

This screen provides you an overview of the mentor’s contact information, level of engagement with their mentee or mentees (i.e., how many times have they responded to their mentee’s messages), the top challenges faced by the mentor’s mentees in aggregate, and the top apps used by the mentor’s mentees.

Clicking on the Mentees button within the mentor profile provides you with an overview of the mentee or mentees paired with the mentor, as well as the most recent date the mentee used MentorHub (“Last Activity Date”), the top challenges facing the mentee, and access to the mentee’s activity (by clicking on “View” under the “Action” column).

As the program manager, you also have the ability to send messages to your mentor. Clicking on Message will reveal a chat portal with the entire history of your conversation with them.

Finally, you can schedule a meeting with your MSS by clicking Meetings

If you click SCHEDULE, you’ll be able to set a video meeting with your MSS. Much of the info is pre-populated if you schedule from this view.

Next up, we have the Mentees tab, which takes you to this screen:

Here you can get an overview of the mentees enrolled in your program. Much like the Mentors tab, you can see the level of engagement your mentees have, the last time they were active, and you can toggle their access on and off to reflect their status with your program. You can also search your list of mentees and add new mentees to the roster as they enroll in your program. The add functionality works the same way as adding a mentor—the information is all the same. Make sure to notify your mentee of which email you signed them up with!

Clicking into an individual mentee profile will reveal more detail about each mentee:

Clicking through the tabs in the mentee profile will reveal specific information, starting with the Summary. This shows all of the dimensions of the Mood Ring tracked over time.

The MoodRing tab shows each separate dimension over the last several weeks.

The Initial Questionnaire tab shows the responses of the mentee to the baseline assessment.

The Message tab shows the conversation between the mentor and mentee. You can also see if a mentee flagged a mentor through this system, pausing the chat in this tab.

You can schedule a meeting with a mentee through the Meetings tab.

The Flagged Mentors tab shows a list of mentors that have been flagged. Click into their mentees profile to see the conversation and gain further insight into why they have been flagged.

The Resources tab allows you to edit resources for users. You can select whether the resources are shown to mentors, mentees, or both!

The Meetings tab allows you to schedule a meeting.

Was this article helpful?
Dislike 0
Views: 43