Mentor Hub NU 101 for Student Success Guides

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MentorHub NU is a tool that will connect you directly with Learners and help you to support them to charge of their Northeastern journey.  

MentorHub Overview from CEBM on Vimeo.

Logging in

When you first download the app, you’ll need to log in. You can do that using the Northeastern single sign-on. If you have any issues with this, please contact NU ITS. If you get the error that you do not exist in the system, please email support@mentorhubapp.org

Dashboard

After logging in, you will be greeted with the Dashboard. The Dashboard offers a number of options and areas of information to take in at a glance.

Learner Tab

Here you can get more information about an individual student, message the student, or start a video call with the icons next to their name. Tapping on the student name itself will take you into their profile to give you more information. On the student’s profile, you’ll see the following tabs:

  • Summary: The summary tab shows you the Check-in scores that the learner has recorded. This feature allows students to rank how challenging they feel several dimensions of their life currently are from 1-10. The higher the score, the more challenging they feel that issue is.
  • Check-in: Check-in is one of the core parts of the MentorHub learner experience. It has a few main functions, which are:
    1. Letting learners keep track of how they’re feeling about several challenges in their lives.
    2. Letting students share that information with you as the student success guide, so you can recommend the best resources and actions to address those challenges. 
    3. Letting the app directly recommend health and wellness resources that are appropriate for those challenges.

To Check-in, learners will move a slider to the right to indicate how severe that challenge feels for them. The more they move the slider to the right, the more they’re struggling with that topic. This is how the check-in looks on the learner app:

Tapping the Check-In tab in your app lets you see this information in more detail. From here, you can set the view to monthly, weekly, or latest. 

If a learner rates a dimension as 7 or higher on their Check-In, a log will be created noting what dimension this was triggered in and what percentage that score had changed since the last time the learner took the Check-In. You can see this information in the ‘Logs’ tab.

Referrals

MentorHub allows student success guides to recommend actionable steps to address challenges a student might be facing. Using a learner’s Check-In, and by connecting with them through MentorHub’s chat and video call, you can find out what their needs are and suggest useful tasks to address them. 

To create a referral, you’ll enter a title, choose the Check-In dimension and sub-category the referral relates to, and hit create.

You’ll then be shown a set of articles related to that Check-In dimension, each containing several concrete actions that the learner can take. The list of options you can choose from will be narrowed down based on the Check-In category and sub category selected. 

From there, options can be refined even further with tags to find the most relevant article. After you’ve found the right article, assign the task that is most relevant to the student. You can set a due date for the task to help them keep the student on track.

When the due date is approaching, or has arrived, you can check with the student to see whether they found the referral task helpful. 

Based on their answers, you can complete the task follow-up survey to keep a record of how your recommendation was received. If for whatever reason the learner didn’t find it helpful, you can navigate back to the knowledge base and try again. 

App tracking

MentorHub lets learners track their usage of our recommended wellness resources. For app usage to be tracked for a given resource, a learner just has to launch the app from within MentorHub. Tap into the resources tab, choose a resource, and hit launch.

In your success guide app, you can see how this usage has progressed in the last few weeks in the learner profile. If a learner wants to consistently use an app or resource, you can help keep them accountable to that goal by monitoring their usage and nudging them.

Chat and video calls

You can chat and video call with learners within the app. To schedule a call, pick a date and time, hit schedule, and your learner will receive a notification that you’ve scheduled a call. 

To join the call, tap on the meeting to enter the video room. 

To chat, navigate to the learner tab and hit the chat icon, or go to the chat tab and tap on a conversation. You can also chat with your success coordinator in this tab. 

Safety Information

In this tab, you can view emergency information, non-emergency resources, and general information.

 

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