MentorHub NU 101

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MentorHub NU is a tool that will connect you directly with your Student Success Guide and help you to take charge of your Northeastern journey. Whether you are wondering what classes to take, need help managing stress, or want to figure out what co-op is right for you, MentorHub NU will provide you with a quick way to connect with your SSG and Success Coordinator to get the information you need to succeed.

MentorHub Overview from CEBM on Vimeo.

Installing MentorHub NU

MentorHub NU is available in the App Store or Play Store.  

To download the app to your phone, simply search for “MentorHub NU” and you will be ready to leverage all of the exciting information and opportunities that Northeastern’s Student Support Initiative has to offer! 

If you have any trouble with the download, you can contact NU ITS for help.

Logging in

When you first download the app, you’ll need to log in. You can do this with your myNortheastern username and password. It is also possible to login to MentorHub NU with a phone number, but in most cases you won’t need to do this.

Assessment and Check-In

The first time you sign-in to MentorHub NU, you’ll be asked several questions intended to gather information about your initial Northeastern experience. Proceed through these and you’ll reach Check-In. Check-In is a central tool in using MentorHub NU. It has a few main functions:

  1. Allows you to assess what areas of academic and personal life are most challenging at the given moment, and allows you to see how these responses change over time.
  2. Allows your Student Success Guide (SSG) to assess where you could use some help or might want more assistance.
  3. Can make it clear to SSGs and Success Coordinators (SC) if a challenge is really severe, and whether you might need more immediate assistance.

Check-In looks like this:

 

You can indicate how severe a challenge is for you by sliding from left to right. The further to the right you move the slider, the more difficult that challenge currently is for you.

We recommend that you Check-In at least twice a week. The process should take you under 30 seconds and is a helpful tool in assessing where you may need support. MentorHub NU will also notify you once a week to Check-In via push.   

Resource recommendation

Once you’ve taken the Check-In, a recommendation screen will pop up with our initial suggestions.

Suggested resources and applications will show by category.

Tap on the app or resource to learn more about it.


From here, you’ll be able to link to the app store to install it or view the resource.

Your Dashboard

You can view your dashboard by tapping on the icon in the bottom left hand corner. Your dashboard shows you your point total in the past several weeks, how many points you are away from earning your next badge, and your aggregate Check-In scores.

Points are earned by completing Check-In and using recommended resources.

You can change the time horizon on your Check-In graph by changing the time frame in the top right hand corner of the Check-In panel.

Check-In Tab

Your Check-In tab lets you see your Monthly, Weekly, and Latest Check-In scores. Monthly and Weekly views will average the Check-Ins you’ve taken during those time periods and display them, while your latest view will show you the scores from your last Check-In. Video Call Tab

You can join video calls that have been scheduled in MentorHub NU on the video tab. There are two categories in this tab, upcoming and completed video calls. To join a call that has been scheduled with you, you can tap on a call in the upcoming tabs. Currently students cannot schedule calls with their SSG, and should arrange to meet via MentorHub NU by chatting with their SSG.

Chat Tab

You can chat with your SSG and Success Coordinator via the chat tab.

Safety Information Tab

The Safety Information tab can include a variety of links to useful contacts, emergency resources, and informational guides. Please note that while MentorHub NU houses emergency information for you to access, the app itself IS NOT an emergency resource. If you have an emergency, please call NUPD or get in touch with the most appropriate body on campus for your issue. Emergency information will be tagged in red on this tab for your reference.

Referrals

MentorHub NU and your SSG will help you navigate resources to help ensure your success.

It starts with the Check-In process, where you can indicate what is currently most challenging for you. Your SSG will be able to see how you respond to the Check-In and will take note of which dimensions may have higher response levels.

From there, they’ll initiate a conversation to understand what resources specifically might work best to address your challenges. Based on the challenges that you’ve mutually identified, an SSG can create a referral for you which will include the information and actions necessary to support your needs. 

You’ll be able to see the suggested actions from your SSG in the referrals tab of your app, which will look like this.


Your SSG can recommend a specific set of steps for each challenge that you encounter and discuss. These will display within the app referral as shown.

These steps may range in how involved they are proportional to the need that you describe. An initial first step might be to access a web page related to the challenge you’re experiencing. For example, if you’re not sure how to sign up for classes, a SSG might suggest a short article on how this process works.

If this doesn’t solve the issue, you can let the SSG know, and they’ll follow up by recommending a more involved step. In the example given above, it might be appropriate to email an academic advisor for more information. They’ll be able to assign you a task with the information you’ll need to get in touch.

These steps may range in how involved they are proportional to the need that you describe. An initial first step might be to access a web page related to the challenge you’re experiencing. For example, if you’re not sure how to sign up for classes, a SSG might suggest a short article on how this process works.

If this doesn’t solve the issue, you can let the SSG know, and they’ll follow up by recommending a more involved step. In the example given above, it might be appropriate to email an academic advisor for more information. They’ll be able to assign you a task with the information you’ll need to get in touch.

Each time you complete a task, you can let your SSG know whether it was helpful or not and check it off in the referral screen to indicate that you’ve tried that resource. Ultimately, this process will let your SSG recommend the most tailored resources to you and keep you accountable in following through on completing these steps.

 

 

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