Referrals for SSGs

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MentorHub NU and your SSG will help you navigate resources to help ensure your success.

Creating Referrals is a great way to help your Learner progress and move past their challenges.

It starts with the Check-In process, where the Learner can indicate what is currently most challenging for them. You as the SSG will be able to see their responses to the Check-In and you can take note of which dimensions may have higher response levels.

From there, you can initiate a conversation to understand what resources specifically might work best to address these challenges. Based on the challenges that they mutually identified, you can create a referral for them which will include the information and actions necessary to support their needs. 

To create a referral, open the file for the Learner. Swipe until you reach the Referrals sections on the top of the screen. Click on the red book icon on the bottom right hand of the screen. You will now have the option to create a referral based on the challenges the learner is presenting.

You will also be able to recommend articles that will help guide the Learner through the challenge.


You can recommend a specific set of steps for each challenge that the learners encounter and discuss. These will display within the app referral as shown.

These steps may range in how involved they are proportional to the needs that they describe. An initial first step might be to access a web page related to the challenge they are experiencing. For example, if they are not sure how to sign up for classes, you might suggest a short article on how this process works.

If this doesn’t solve the issue, hopefully the learner will let you know, but you can always check in with the learner to see their progress. You can then follow up by recommending a more involved step. In the example given above, it might be appropriate to email an academic advisor for more information. You will be able to assign them with a task with the information they’ll need to get in touch.

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