“The use of ongoing human support and assessment procedures in a scalable manner could provide the most efficient and cost-effective strategy to meet public health needs.”
Society of Behavioral Medicine (2019)
MentorHub shares mentees’ goal progress, uptake of referrals, and use of apps with mentors, who can nudge, troubleshoot, praise, and award badges. To this end, mentors are trained in the Art of Supportive Accountability (which is like motivational interviewing) so they know how and when their help is most effective. The enormous potential of Khan Academy, Head Space, and other effective technology-delivered interventions to bridge gaps in educational and mental health has been hampered by low engagement and extremely high rates of non-completion. In fact, 97% of mental health app users discontinue within 30 days of installing. The same is true of in-person referrals. Studies in youth-serving community mental health care agencies have found that between half and two-thirds of youth fail to attend their initial intake. When supported by mentors who are trained to provide supportive accountability (e.g., regular check-ins, monitoring, encouraging, nudging, troubleshooting) youth are more likely to followup. Indeed, technology-delivered interventions can produce results that rival face-to-face interventions. Users are 4.5X more engaged when they have human support.